Customer Service Representative III - 
Cambridge Ohio

JOB TITLE: Customer Service Representative III Full Time
DEPARTMENT: Retail
FLSA JOB STATUS: Exempt
REPORTS TO: Banking Office Manager 

JOB SUMMARY:

Administers and supervises the customer service representatives. Prepare work schedules and conducts performance reviews. Participate in new teller training and/or mentoring. Provides on-going training and support to staff. Responsible for handling cutomer transactions,
inquiries and referring customers for appropriate services in a professional manner while providing prompt, accurate service. Handles more complex customer issues. Responsible for daily operations of the branch, i.e., branch, vault and ATM balancing.  Cross-sells bank products and services.

ESSENTIAL FUNCTIONS:

1. Represents the bank in a courteous and professional manner.

2. Provides prompt, efficient and accurate service in processing transactions and answering questions.

3. Consistently meets or exceeds sales/referral goals.

4. Maintains a balancing record that is in line with the Bank policy; have the ability to find and correct outages and enlist the help as needed for more difficult errors.
 
5. Maintains a well-developed knowledge of the complete line of products and services offered; taking responsibility to keep up to date and request assistance for further development needs.

6. Initiates sales/referrals and be capable of effectively cross selling bank products and services.

7. Handle complex customer problems/concerns with professionalism

8. Continues to increase knowledge and skills through self-motivation, formal education, seminars and in house training.

9. Maintain a position of trust and responsibility by keeping all customer business confidential.

10. Performs daily office responsibilities such as balancing, monitor cas levels, order and prepare cash shipments.

11. Maintains knowledge and complies with all Bank policies and procedures.

12. Provides training and development for new CSR's and or existing CSR's as needed, may open new accounts and responsible for sales in absence of management.

13. Monitor the operation behind the CSR line, delegate work, and act as office resource for CSR activity, answering questions and finding solutions to customer issues.

14. Leads and motivates CSR team in sales/referral effort. 

OTHER RESPONSIBILITIES:

JOB QUALIFICATIONS:

Education:  High school diploma or equivalent experience

Experience: Minimum two years experience in financial services industry.  Demonstrated ability to work in team environment.  Proven leadership skills.  Strong, verbal, written, communication and organizational skills. Experience with Microsoft products.

Skills: Ability to perform basic math functions and operate office equipment effectively. Ability to present a professional image, good communication skills, work in a team environment, as well as independently, with co-workers and customers. Be able to follow direction without supervision. Qualifies candidate will have proven sales abilities that include cross sells and referrals with expert knowledge of teller terminal, operations, procedures and bank products and services. Candidate must have proven customer service skills that build long term loyalty between customers and co-workers. Work requires the ability to take initiative and utilize sound judgement in decision making and higher level problem solving. Position requires the ability to establish self as a leader, and must be able to interact well with others.

All interested applicants must use the online employment application or mail or e-mail a current typed resume by November 8, 2011 to: